Need help?
The Brand
Founded in 2006, Del Toro represents the intersection of luxury and innovation; blending classic Italian quality with forward-thinking design.
Conceived with a single black velvet ("The Shoe That Started It All") slipper and the well-worn hands of an Italian shoemaker off the Adriatic Coast, Del Toro has since pushed the bounds of creativity while maintaining simplicity at its core.
We are artists, athletes, entrepreneurs, and innovators. But most of all, Del Toro is the force behind Italian footwear, offering a touch of luxury into your everyday lives.
Handmade in Italy, every pair of Del Toro shoes is the product of expert craftsmanship by multigenerational artisans & highly skilled techniques, combining the finest Italian materials with almost two decades of dedication to masterful craftsmanship.
Handmade in Italy, every pair of Del Toro shoes is the product of expert craftsmanship by multigenerational artisans & highly skilled techniques.
We curate the finest materials from across Europe so that our footwear goes the distance & endures. Chosen with the utmost care, our premium fabrics and sturdy soles blend durability with luxury in every product.
Sizing
As fond as we are of all things Italian, our shoe sizes run US. Don’t worry, we're here to help you find the perfect fit!
Please see specific product pages for the most reliable & tailored guidance. Additional sizing information can be found in the guides below:
If you'd like a little extra help, or just want another sense check before placing an order - we're always happy to chat & help answer any questions you may have.
Reach out to us anytime at [email protected]
All of our Loafers, Velvet Slippers, Boots, Sneakers, & Boat Shoes follow the same size curve.
To find your Standard Del Toro Size, we recommend using your usual sneaker size, or simply using your EU size for best fit.
Our shoes should be snug and secure in the mid-foot and will give way to some stretch over time with wear.
Additional sizing information can be found in the guides below:
Shipping & Delivery
For all orders within the US, we offer flat rate shipping.
We typically process orders within 2-3 business days.
For flat rate ground shipping, you can expect to receive your order within 3-10 business days after processing.
If it has been more than 3 business days since you placed your order & you haven't received an email with tracking, please reach out to [email protected] so we can investigate the issue.
Estimated arrivals for expedited shipping options are presented at checkout. These ETAs are calculated based on destination address & courier information.
We do our best to provide you with accurate information, however, Del Toro is ultimately not responsible for refunding shipping cost in the event of courier delays as these are unfortunately out of our control.
Shipments outside the contiguous US may take up to 30 days to arrive due to country-specific jurisdictions & import processes.
Yes, we ship anywhere in the world! If you do not see your country listed at checkout, please reach out to [email protected].
Returns & exchanges outside the contiguous United States are possible but shipping is to be paid by the customer both ways.
It depends. In the event of a mistake, please email [email protected] as soon as possible.
We will do our absolute best to accommodate post-purchase changes, however, once an order has been packed by our warehouse team there's really not much we can do to intercept it. And the majority of our orders ship the same day they're placed.
Del Toro is not responsible for any costs accrued as a result of user error.
You can visit the “my account” area on our website to make changes to your address or contact information at any time.
Returns & Exchanges
Yes! You may return your order for a cash refund within 15 days from the date of delivery
Items must be sent back in perfect sellable condition with all original packaging to be eligible.
note: all returns & exchanges are subject to a $15 restock fee per order.
Items marked “Final Sale”and personalized items are not eligible for returns, exchanges, or store credit.
Items marked"Exchange/Store Credit Only"cannot be returned for a cash refund. These products can only be exchanged or returned for store credit.
Click here to initiate a return or exchange.
Return Shipping for Cash Refunds
Return Shipping for Exchanges & Store Credit
Return Shipping for International Orders
This rarely happens, but if it does, we're here to make it right. Please reach out to [email protected] as soon as possible.
For us to help you as quickly as possible, please provide the following information when reaching out:
note: after the return & exchange window passes, Del Toro reserves the right to deny refund requests
You can check the status of your return at any time by clicking here - you will need your order number & shipping zip code.
Pricing & Discounts
No, we do not. Although this might seem like a firm stance to take on this position, we ask our customers to understand that we are a small business making limited collections of artisan products.
Our goal is to provide the best value at the time of purchase, and we encourage you to take advantage of our promotions and discounts when they do happen, because it's not all that often!
